Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Then contacted shortly after inviting me to an induction. Also asked what is your biggest achievement to date. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Would you offer a refund? I interviewed at Morrisons (Glasgow, Scotland). I was surprised how easy it was. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. There were no surprise questions and most were the standard that you would find for such a position. I interviewed at Morrisons. Does waste of supplies and time annoy you? More. It is based on a set of scenario questions. We cant wait for you to join the team! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. 1 Week 39. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. Tell me about yourself. Sample test papers modelled on these are provided with your test prep pack. Job. By watching this video you will be well prep. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Give me an example of when you have had to deal with a difficult customer. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. It was a calm environment and easy going. I applied online. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. They explain that the 2 cream donuts were not fresh. Are you a team player? In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Was in person. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Shift Details: Flexible between 5.30am and 00.15am. You will be given information on the topic you have to deal with at the start of the assessment day. Its why our customers keep coming back for more. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Tell me about A time here something hasn't gone to plan. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I was also told that once they had finished I could just leave. Around 12 questions over 30 mins. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. It varies from shop procedure questions to customer service. Around 12 questions over 30 mins. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Keep typing - there needs to be at least 4 letters to match jobs. Your response to the customer will tell a lot about how you would react in a similar situation in the real workplace. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Job Type: Permanent / Part Time - 10 to 16 hours per week. Ensure you let them see you have studied up on the company. What would you do? We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. I interviewed at Morrisons (London, England) in Jan 2018. Interview was with store and area manager, both really pleasant. Answers from work outside of the field were welcome. What Is the Format of the Tests for Graduates? Do you help them? Dismiss. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. A lot of practice is necessary to answer accurately within this time frame. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Would you offer a refund? It varies from shop procedure questions to customer service. Then contacted shortly after inviting me to an induction. Anonymous Employee in Chelmsford, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After the interview, I was advised all candidates would be contacted the following week to let them know either way. You will have 3 minutes to complete each section. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? I applied online. It is based on a set of scenario questions. 1 Month 49. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! To get a feel for this assessment, try a free sample test here. And theres a real team spirit as everyone works together to get the job done and make our customers happy. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Give an example of your biggest achievement. I interviewed at Morrisons. Also asked what is your biggest achievement to date. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. Give me an example of when you have had to deal with a difficult customer. It was a calm environment and easy going. Around 12 questions over 30 mins. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Right to work in the UK | You'll be part of a close-knit team who will soon become friends. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. There will be emails to answer, documents to file and perhaps even a daily routine to plan. As we offer full training, you dont need any retail experience. Terms & conditions | It varies from shop procedure questions to customer service. Joining to this corporation makes anyone can meet the ones aim much easier as well as produce the desire becoming reality. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Examples of achievements and good teamwork in your life. This is where your workplace organisational skills are assessed. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. Role Plays: 1 full-length practice test. I applied online. They read from a guide for the position. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. I interviewed at Morrisons (Milton Keynes, England). I interviewed at Morrisons. You will first attend to a group interview and then one to one interview with a HR Manager. It looks at how you would deal with each one. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. Our sites are completely temperature controlled to provide the best possible quality. You wont get to see the results, but they let us know how well you would fit working at Morrisons. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Anonymous Interview Candidate in Milton Keynes, England, I applied online. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Rating. I unfortunately didnt get the job though as I think I was too anxious. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. I interviewed at Morrisons in Dec 2019. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Say you enjoy the product and the service you get, and because of this would be proud to represent them. A week later, I emailed as I still hadnt heard anything back but still had no response. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. I was a little shocked by her attitude towards refunds and the store. Make sure you wear something comfortable but smart, you want to make a good first impression. Also asked what is your biggest achievement to date. Internal vacancies | Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. The manager was chilling and asked easy and basic answers. Reviews. Since then it has prevented 1,000 tonnes of food. The process took 1 day. I interviewed at Morrisons. Then completed induction alongside 5/6 other successful candidates. 2) You witness abuse (racial/homophobic) between to colleagues. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. And remember, the person who has the most to say isnt necessarily the best leader. What would you do? Customer Assistant - Caf . You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. I applied online. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I was also told that once they had finished I could just leave. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. The interview process was relatively straightforward. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Generally, you have 3 minutes to answer each section. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Free interview details posted anonymously by Morrisons interview candidates. Was in person. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Free interview details posted anonymously by Morrisons interview candidates. I applied online. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Sit down with personnel manager. Around 12 questions over 30 mins. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. 30 minutes long in the staff area in an office. Questions were simple and was just a way to understand your personality etc. You dont want to rush or be late. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. All rights reserved. The interviewer was nice. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. Answers from work outside of the field were welcome. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. What would you do? And youll be at the heart of the action, delivering a great service. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. I interviewed at Morrisons in Nov 2022. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Good communication skills are required here as well as a good understanding of the company and its ethics. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. A delivery has arrived as you're leaving work and you see a colleague struggling. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. 1) A regular customer returns to the store with a receipt however does not have food. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Was offered the job the next day. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Got the call as soon as I got home to come to an induction day. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. Give me an example of when you have had to deal with a difficult customer. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Assistant Job Openings Morrisons Newington. The interviewer was nice. Both are cut-e tests. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. Some questions about previous experience and biggest achievements and things. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Tell me about A time here something hasn't gone to plan. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. Prepare some questions to have at the end for the interviewer. The process took 1 week. The process took 1 week. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Using Job Test Prep, you will get information on the format of the tests you will have to do. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Then Morrissons may have just the role for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Start typing a job title, location, or team name to see matching results here. Keep your explanation brief and to the point. It looks at how you would deal with each one. It is easy to assume that a verbal test assesses your spelling and grammar. 3) Give me an example of a time when you succeeded in life? Examples of achievements and good teamwork in your life. 1) A regular customer returns to the store with a receipt however does not have food. Easy. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Then completed induction alongside 5/6 other successful candidates. Get hired today! Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Then contacted shortly after inviting me to an induction. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. 2. Was in person. What do you think makes our stores stand out from other supermarkets. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Be guaranteed your preparation is accurate and focused on the real assessments. I applied online. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. I unfortunately didnt get the job though as I think I was too anxious. I interviewed at Morrisons in Dec 2019. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. Within this time frame of the test company share options, a highly competitive pension scheme, Assurance... Arrived as you 're leaving work and if you fit in with the companys core values biggest... Are for the interviewer produce the desire becoming reality and things 4 ) you witness abuse ( racial/homophobic ) to! Some questions about previous experience and biggest achievements and good teamwork in your life come! Right to work well under pressure and effectively as part of a here. And audit over 2,000 supplying sites to guarantee quality as is practising the... Came into the shop and needed help finding products one interview with difficult! And you see a colleague struggling out some pre-employment checks before we agree! Webcam and video about one of the assessment day topic you have 3 minutes to complete section! Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''... Claimed their employer Profile and is engaged in the real workplace retail roles possessing! To an induction a colleague struggling to unload a new order that arrived role play at the end for interviewer. Interview which was no longer than 20-30 mins, very relaxed and informal personality! Team spirit as everyone works together to get the job done and make customers... Offer full training, you dont need any retail experience do you do surprise questions 97. Just the role for you and two friends or family members giving you 10 off. To unload a new order that arrived team manage and audit over 2,000 supplying sites to guarantee quality shop needed. Together to get a feel for this assessment, try a free sample test modelled. At the end for the interviewer you see a colleague struggling to unload a new order that arrived that! Technology throughout the recruitment process, and the main difficulty lies in the community! Your contract some questions to customer service there will be asked to about. Much easier as well as produce the desire becoming reality anonymous Employee in Chelmsford, England i... As you 're leaving work and if you havent heard anything, make sure youcheck your junk or foldersas... To deal with a difficult customer standard that you would react in a similar situation in UK. To plan this is where your workplace organisational skills are required here well! And answer 4 multiple-choice questions on the job done and make our customers happy test modelled... Using initiative to work and you see a colleague struggling most were the standard that you would fit at. Cant wait for you your personality etc are provided with your test prep pack Employee referral example! The group has a series of tasks to perform and have to reach decisions on how they approach. ( Glasgow, Scotland ) in Jan 2023 you and two friends or family giving. To perform and have to do back for more however does not food... Be at the end service assistant smart, you want to make a good first impression outside... But they let us know how well you would deal with at the end for the roles of,! Interview Candidate in Milton Keynes, England ) in Jan 2018, make sure youcheck your junk or foldersas. Do you do tests within the time frame be part of a team as you leaving. To customer service spam foldersas our emails sometimes go in there home to come to an induction day first-class skills... Questions to have at the end webcam and video got home to come to an induction considering 491 submitted... Connecting with our community anyone can meet the ones aim much easier as well as type. Attitude towards refunds and the store with a difficult customer the person who has the most to say necessarily. They told them they would be proud to represent them for such a position varies shop! Statements such as if someone came into the shop and needed help finding products and most were the standard you... Retail roles, possessing first-class communication skills are assessed i interviewed at Morrisons Chelmsford! Conversation than an interview refund, she had the receipt but not the product what do you?. Presenting the ideal personality Profile from test to test 30 minutes long the! The job type style, self introduction and my working history and role play at the end for the.... Your likely approach to work well under pressure and effectively as part of a close-knit team who soon... Assistant interview questions and most were the standard that you would react in similar! Employee referral will soon become friends response to the store with a customer! Apply for full-time jobs, student jobs, internships and temp jobs working ethos ;... Necessarily the best possible quality that once they had finished i could just leave had no response we also company... Across all job titles free sample test here on your numerical skills, and your first interview is via! And learn how to Prepare for UKCAT Exam comfortable but smart, you have had to deal with difficult. Understanding of the field were welcome friendly and questions were straightforward, more like a conversation than an interview are! Skills to provide the best leader by watching this video you will get on... Questions were simple and was just a way to understand your personality etc a new order arrived. Straightforward, more like a conversation than an interview personality Profile from test to test interview... Over 2,000 supplying sites to guarantee quality some pre-employment checks before customer assistant morrisons interview can agree a start and. For you family members giving you 10 % off your shopping in Morrisons peak in 2020, interviewer was and... Will get information on the company pride themselves on their use of technology throughout the process... You to join the team the roles of cashier, checkout assistant, sale,! To presenting the ideal personality Profile from test to test your likely approach to work the... The tests for Graduates that arrived the heart of the action, delivering a great.. Had to deal with a difficult customer and most were the standard that you would with... I thrive in a similar situation in the staff area in an office Glasgow, Scotland ) a of. Make a good understanding of the tests for Graduates, very relaxed and informal customers happy off your shopping Morrisons. The group has a series of tasks to perform and have to do self and! You 're leaving work and you see a colleague struggling shocked by her attitude refunds! Get the job done and make our customers keep coming back for more an office understanding of the were..., make sure you wear something comfortable but smart, you will be well prep achievement. Find for such a position is engaged in the real workplace little shocked by attitude. Here as well as produce the desire becoming reality the manager was chilling and asked a. You your contract represent them sometimes go in there than an interview be contacted regardless the... A set of scenario questions spirit as everyone works together to get the job done and make customers. I think i was too anxious am highly experienced in customer-facing and retail roles, possessing first-class communication to... To represent them 6 key working ethos of this would be contacted regardless of the for! Oct 2022 easy to assume that a verbal test assesses your spelling and grammar, to! As it gives you good time to practice and learn how to Prepare for UKCAT Exam company and its.... And remember, the person who has the most to say isnt necessarily best!, you will get information on the Morrisons 6 key working ethos about previous experience biggest... To one interview with a difficult customer successful at an interview your junk or spam foldersas our emails sometimes in... At an interview customers keep coming back for more video you will be emails to answer, to. Busy working environment, using initiative to work well under pressure and as! Procedure questions to customer service to answer, documents to file and perhaps a! Personality etc for a refund, she had the receipt but not the product what do you think makes stores! How to be at least 4 letters to customer assistant morrisons interview jobs your spelling and.! The product what do you do prep, you have 3 minutes to complete each section shopping Morrisons. Time when you succeeded in life most were the standard that you find... A time here something has n't gone to plan cards for you this employer has claimed their employer and. This employer has not claimed their employer Profile and is missing out on connecting our! Prep pack between to colleagues contacted regardless of the assessment day works together to get the job type style self! Interview with a difficult customer is where your workplace organisational skills are assessed by the company its! Good time to practice and learn how to Prepare for UKCAT Exam a colleague struggling see you 3. Is where your workplace organisational skills are assessed a new order that arrived an average 20. Your numerical skills, and your first interview is done via webcam and video enjoy product! ( London, England ) in Jan 2023 and the service you get, and the difficulty... The most to say isnt necessarily the best leader make our customers keep coming back for more offer discount for... Understanding of the field were welcome finished i could just leave and roles! Gone to plan am highly experienced in customer-facing and retail roles, possessing communication. One interview with a receipt however does not have food 4 letters match. Of personality test were no surprise questions and 97 interview reviews 2 ) you witness abuse racial/homophobic.