I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. You have given me lots of things to mull over. So here we are with no furniture for the holiday, still paying for a condo we are not in. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. Our reputation is our most important asset, which is why we only provide completely honest and unbiased recommendations. Geddy, was great and very informative. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. We used them everyday and aside from some sun fading, they are still in great shape. Who knew La Z Boy was still in business? It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Sorry to say, but I am stuck with looking at this everyday . You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. The staff exerted NO pressure, just provide knowledgeable information when needed. Here's a manufacturers rating chartI found it helpful.. Very surprised and shocked at the quality and what we believe to be very inexpensive workmanship.. A ton of staples are holding these chairs together .. We also own 2 leather couches and I'd much prefer the comfort of the Non -LAZBOY brand.. Do not waste your hard earned money like we did !!! The manufacture warranty for materials and workmanship is only one year.. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Have had for around 3 months now, still love it. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. Trust me the long version is worse. 30% off is a scam to get you in the store. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. Extremely comfortable! He was clear and concise about the product and we can't wait for it's arrival. I didn't really specifically seek out La-Z-Boy. DH is tall and has a tall man's Lazyboy. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. We love it. I bought La Z Boy thinking I was purchasing quality not junk. We started out with Linda. Best ever if you need to sleep sitting up. (Fabric not found locally). We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. We got our recliner today, Randy and Jeremy delivered it and set up the chair. The wicker started to deteriorate after about 2 years and then just disintegrated. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. Still not resolved. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. Getting it repaired has been a nightmare. Home - Layout 2; Home - Layout 3; News; Technology. When I received the product, they were not comfortable at all. Let's get started: Catnapper vs LaZy Boy. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. Couple mos ago the arm broke off with normal use. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. The company employs more than 11,000 people. 3 CSS Properties You Should Know. Delivery date continuously is pushed back. We got three great recliners at a good price and are very happy. It is now almost 3 months and still no part. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. Double-picked blown fiber fill for improved cushion loft and shape retention. The cushioning stuffing has gone flat. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. They obviously work well together and are very interested in their customers experience. I wish I could send it back and start over. She gave me the time I needed to make the choice that I wanted. The sales rep hadn't received my messages. That is always appreciated when you get such excellent customer service! I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. Doug bozich was very helpful and understanding of our situation. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. Upon contacting their promoted service group several times, we received no response for service. I highly recommend this store. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. This is my 1st ever La-z-boy purchase. Highly recommend asking for Patty. I've had a broken Duo couch for several months and still no resolve. No exaggeration: it was the perfect sales experience thanks to her. Warranty service is not worth the paper it's written on. I have not heard of Bradington Young before, but that doesn't mean much. Almost all store charge a trip fee, but some don't. Minh was are sales associate and was very helpful. This is the second time it needed a repair and it took a bad review last time to get them to do anything. As our move in date got closer I had to call the store for updates because I Haden's received any notification. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." The store was clean and organized. Klaussner furniture doesn't hold up well or looks cheap. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We purchased a sofa at a store closing last September, 2020 with a recliner. Overall good experience. However, whenHe came down to totals, there was no negotiating the final price. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. Forget bulky, hulky eyesores. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) And, again, we just really like being able to recline the back without raising the foot rest. Shame on you lazy but heads. If the return policy is up to par i may . I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. This is not your grandfathers La-Z-Boy design. Business as it should be conducted. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. He pointed us in the general direction of what we were looking for and let us roam. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. We received a partial delivery. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. The workmanship was garbage. La-Z-Boy Inc. (pronounced "lazy boy") is an American furniture manufacturer based in Monroe, Michigan, United States, that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Want to know which is the closest to your home?Take a look at the handy store locator for more information. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. store to find out how much longer . The couch was delivered broken. Ask for Joe Mota when you go in, he was outstanding. The salespeople were friendly and knowledgeable and management were helpful. I work with Patty when I shop at La-Z-Boy. So glad we didn't also buy the highly overpriced sofa sleeper. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. Comfort Design brand furniture known by anyone? I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. Really close to food and shopping. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. My salespersonJoe Mota was great, helpful courteous. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. I'm reading all the bad reviews here and really am surprised.. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. Don't overlook LaZBoy thinking it's too expensive or will take too long. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. I called for service, after waiting for very long time, and created a work order. The price was fair, in line with the competition or a little better, based on our research. Thanks everyone. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. 1. Unbelievable! She emailed my wife the complete price of what we wanted. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. We were told that chair would be delivered in January. Isn't that why ya buy them? Creating A Local Server From A Public Address. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. This is Labor Day weekend. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. recliner that can be placed any closer than 8 from the wall. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. Needless to say, and despite my enjoyment of the style and pieces themselves, I will not be shopping at La-Z-Boy ever again. We chose the latter and glad we did. :). We just had a GREAT experience with Patty. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. I've read this thread with interest, but where can one go to see some of these different brands? There was absolutely no support from the store and we will never buy from Lazboy again! Was told company will warranty item for life. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. Not even done paying for these couches and the cushions are already flat and material is wearing thin. They pretty much told us to stuff it. It looks like the recovery is as good as it is going to get. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. We had to take time off of work and schedule him to come out THREE TIMES. Flexsteel is well-known for its high-quality craftsmanship and durable designs. Will be quick to point out things not being considered so the purchase will be just right! We have waited since September for the sofa and since the middle of January for a repair. I have never had a problem and hope it lasts for the rest of my life!! I waited nearly 7 months form buying to actually getting it and am completely let down. I also tested out on of the pillow covers. Strike 3. My husband and I went in on Saturday and Sherry was our salesperson. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required Yours looks really great! My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Look like he'll. Never again will we buy from this company. We bought DH a power reciner by Palliser over two years ago. I am astounded. This is not one of them. I plan on purchasing a zero gravity PC-420. I have been trying to get my lazy boy rocker repaired for 9 months. This is the short version. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. By the way, they are an expensive piece of furniture and I expected better. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. Houzz Pro: One simple solution for contractors and design pros. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. The second came 1.5 months laters and did not bring much. Delivery finally arrives, some guys come out and slap the pieces together like legos. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Asked for service. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights The customer service is all but non-responsive. After signing order, Linda brings the warranty to sign. but when at home the ends by the arms of the couch would make you lean to the outside. Another 3 Or 4 Weeks Go By. Apparently there was so much trouble with the style she bought that they discontinued them. Linda will sell you on quality and give you zero customer service. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. Set up a repair in November, waited until end of Jan for someone to come out. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. Mine is a Lazyboy20 years old and on it's second fabric cover. For now, I have to deal with him hogging it! I highly recommend Flexsteel. 10k on a couch with several issues that have not been rectified, rudeness and runaround. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. Customer No Service. I will remember him the next time I am in the market for furniture. We were able to take the one chair home (floor model), but the others had to be manufactured. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. Two Top Companies. They re-ordered another set assuring me England was a goodcompany. Wow! We had done a ton of research online and it was time to go look at real ones and compare. It has a starting price and then you can purchase upgrades on top of that price. Very impressed with customer service today! She wasn't pushy and was very down to earth. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). Very disappointed and frustrated with this purchase. We had done business together in the past. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. We haven't had any problems with our Lazyboys. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. They also have tall recliners for any tall people in your family. I had voice mail they would ship parts after I pay the $13 shipping charge. I received the BEST customer service from Mario P.!!! 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No furniture for the rest of my life!!!!!!!!!!.